Choose your play style
Casual fun or total domination. Pick the plan that matches your game.
Frequently asked
Search the help center or browse by topic. Answers usually live here before you ever email us.
- Coins
Are GutCall coins real money?
No. Coins are a fictional in-game currency: no cash value, no cashout, no converting them to anything outside the game, ever. That is the deal that keeps GutCall a game. Inside the game they do everything: stakes, cosmetics, and everything in the store.
- Coins
How do I earn coins without paying?
Plenty of ways. The welcome bonus at signup, the daily & weekly claims (every plan, bigger on paid tiers), the monthly chest on paid plans, winning challenges you predicted on, seasonal leaderboard prizes, and the 2,500-coin bounty for accepted challenge suggestions.
- Coins
How do coin packs work?
Pick a pack, check out through Stripe, and the coins land in your wallet instantly. Coins have no cash value and pack purchases are final; we show that clearly before you pay. If a charge fails or doubles, that is on us to fix: email support with "billing" in the subject.
- Coins
Do I lose coins if I downgrade or cancel?
Never. Coins you have earned or bought stay in your wallet, whatever happens to your plan. Only the recurring perks change: your daily and weekly claims drop to the new tier's amounts from the next claim onward.
- Plans
What's the difference between Basic, Pro, and Diamond?
All paid plans open a member chest every month and boost your daily and weekly coin claims and your XP. Basic is the everyday boost: a 15,000 coin chest monthly, 300 coins daily, 1,500 weekly, 1.25× XP, up to 5 private crews, and 10 challenges you can create a month. Pro steps up to a 30,000 coin chest, 600 daily, 3,000 weekly, 1.5× XP, 25 crews, unlimited challenge creation, premium profile themes, and creator tools. Diamond maxes out at a 100,000 coin chest, 1,500 daily, 7,500 weekly, 2× XP, 100 crews, featured placement, advanced analytics, and priority support. Yearly billing costs two months less on every tier.
- Plans
Can I switch plans mid-cycle?
Yes. Upgrades apply immediately, so the bigger claims start the same day. Downgrades wait until the end of the period you already paid for, then switch automatically. Nothing you paid for is cut short.
- Plans
Are there team or family plans?
Not yet. Every plan is per player today. If your crew wants one, tell support and you'll be first in line when a team tier lands.
- Plans
Do creators earn real money?
No. GutCall is a closed-loop game: coins never convert to cash, for anyone. Creators earn inside the game instead: coin bounties for accepted challenge suggestions, seasonal prizes, and plan perks like premium themes and featured placement.
- Billing & refunds
How does billing work?
Choose monthly or yearly at checkout and Stripe charges your card upfront for the full period. Plans renew automatically until you cancel, and yearly billing works out cheaper overall.
- Billing & refunds
Which payment methods do you accept?
Checkout runs on Stripe, so all major credit and debit cards work, plus the wallet buttons your device offers, like Apple Pay and Google Pay where available.
- Billing & refunds
Will I get a receipt?
Every successful charge emails you a Stripe receipt with the full breakdown automatically. Need a copy later? Support can resend any receipt.
- Billing & refunds
Which currency will I be charged in?
The price you confirm at checkout is the price you pay. Stripe processes the charge; if your card runs in another currency, your bank converts at its own rate and the exact amount shows on your statement.
- Billing & refunds
Can I cancel any time?
Yes, in a couple of clicks from your account, with no fees and no contracts. You keep every paid perk until the end of the period you already paid for, then drop back to Free with your coins intact.
- Billing & refunds
Do you offer refunds?
Coin packs are delivered instantly and are non-refundable, except where consumer law says otherwise: in Brazil you have the statutory 7-day withdrawal right on online purchases. Subscriptions are not refunded mid-period; cancelling stops the next renewal. Billing gone wrong, like a double charge, is always on us: email support@gutcall.co.
Can't find an answer? Email support@gutcall.co and we'll reply within a business day.